Oh and in roughly 3 years of being a subscriber I had to call around 6 or 7 times. It is just the reality of it unfortunately. I'd get sleeves opened with no books and crazy stuff.
Also never in my life received books slower or in worse condition. I had a mail lady who used to just destroy my books too. She would fold them to fit in my little tiny apartment mailbox. Pissed me off like something fierce.
Couldn't beat the price back then though! And not having a local comic store made it the perfect fit.