Kiel: people sometimes say they have stopped buying a comic because of X.
Alonso: I'm always a bit skeptical when people say that.
Kiel: how is it different in person compared with online?
Alonso: in person they always say they like it.
Kiel: What kinds of feedback do you get that's helpful to Marvel Editorial?
Alonso: if we get good AND bad it means people care, so we have done it right.
"there are plenty of occasions when I take to heart a reader’s thoughtful criticism. Plenty of times." ...[he gives no examples, unless this is what he means:] "there does come a time after your story has taken shape that you put on your marketing cap"
[he then gets off the topic of readers and on to listening to writers, and respecting the past]
Kiel: "can you think of any occasion where you've gotten feedback from a reader that you've taken right back into Editorial and changed a story because of it?"
Alonso: "Not really. At least not that I can remember. I’ve had fans say they want a certain character back, and that’s influenced me."
[the remainder is readers asking questions, but not making any suggestions]