First off, this is my first post, and if I've put it in the wrong place, I apologize, this is the only place I found an existing reference to Diamond Comics.
I'm a very small retailer, and I've been ordering from Diamond for probably 5 or 6 years. I don't order a lot, but I was led to believe that wouldn't be a problem.
I must admit, I hadn't paid much attention to my Diamond orders at first because I enjoyed perusing the Previews and they had so much selection that I kind of viewed ordering from them as fun, profit be damned, so to speak. It was stupid, but that's what I did.
But things have changed, the economy is lacking, and my little store is growing.
I'm now realizing that, due to the fact that their shipping department sees fit to ship my orders in several double-walled boxes, many MANY times sending only one comic or magazine per box, that their shipping charges are eating away any profit I hope to earn from ordering from them. Many times, I actually end up paying so much in shipping that it COSTS me money to order from them.
I'm more than likely going to just stop ordering from them, but I really don't want to. The confusing array of customer service people assigned to help me don't seem to be able (or willing?) to fix the problem.
I can't decide if I think they are just too big to function efficiently or if they simply care so little about the smaller retailers as to simply ignore them and hope they go away.
Hence the reason I'm here. Are there any retailers on this forum, and if so, have any of you experienced these problems? If there are no retailers on this forum, can you direct me to a more appropriate forum?
And thanks for letting me rant