As you probably know, Diamond is on the cusp of offering an “inexpensive” POS solution, with a DM-specific front-end. Some of you will recall the impact on the general level of professionalism that Carol Kalish’s cash register program (Where Marvel provided, at bulk cost, basic cash registers to a whole fleet of stores who had previously been using the “cigar box” method) had on the DM. A lot of it was incremental, but I think a Right Turn can be measured from that event, and I think the impact of POS upon the DM will be ten times greater.
While I personally am unconvinced that Diamond’s platform is the best POS solution available to the Direct Market (As most of you know, I’m utterly in love with the MOBY POS system), it’s fairly clear that Diamond’s program will be a major spur for many stores to finally make the leap, because Diamond are the primary, if not sole, source for so many retailers.
POS is going to make “good” stores that much better, and give “bad” stores much greater and more powerful tools to be able to potentially become “good” (or, at least, “better”)