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  1. Just a heads up, we're seeing some issues with...

    Just a heads up, we're seeing some issues with user not getting into the Symbi-Oh-No missions. The team is looking into this issue as we speak.
  2. I personally have fixed your account....

    I personally have fixed your account. Occasionally, our system thinks you have 2 badges on a Hero/Villain and since a third tier doesn't exist, it stops progress on that character.

    It should be...
  3. There is one exception to rule 5 that we have...

    There is one exception to rule 5 that we have allowed and that is parents who want to enter their kids who are not FB eligible yet.
  4. It does appear that the BOGO event didn't start...

    It does appear that the BOGO event didn't start right at midnight due to Daylight Savings Time. If you bought a hero anytime between 12-2 AM PDT and didn't get a Heroic box send in a ticket....
  5. No its has to be a character that costs 400 or...

    No its has to be a character that costs 400 or more Gold.

    You can receive any character that is not in a mystery box, a challenge reward or agent only.
  6. You cannot receive a Hero you already have.

    You cannot receive a Hero you already have.
  7. Don't freak out! We're "fixing" it right now!

    Don't freak out! We're "fixing" it right now!
  8. I really hope to see all your Birthday Cards!...

    I really hope to see all your Birthday Cards! Even if you don't live in the U.S. you may send one in. Although you won't be able to receive a prize, I would still love to see what you guys can come...
  9. No it had nothing to do with Super Skrull....

    No it had nothing to do with Super Skrull. Though we were trying to have SS out this week, unfortunately members of the team have been out sick and we have had to delay his release.
  10. It's a bug. We're working on fix and will have it...

    It's a bug. We're working on fix and will have it fixed soon.
  11. You have Paul AKA General Prince Rex to thank for...

    You have Paul AKA General Prince Rex to thank for that.
  12. Be sure to check out our stream with Massively...

    Be sure to check out our stream with Massively tonight at 7pm EST. You can find the stream here:...
  13. Hey Guys, Just wanted to inform you that due...

    Hey Guys,

    Just wanted to inform you that due to a pending partnership in Turkey, we will be closing access to U.S. servers for players in Turkey. This also the reason we have been unable to accept...
  14. I know the CS team is pretty busy. Give them a...

    I know the CS team is pretty busy. Give them a good 48 hours and hopefully they'll be able to help you soon.
  15. yes you get to keep him.

    yes you get to keep him.
  16. You will be charged the year amount when your...

    You will be charged the year amount when your current membership ends. In the mean time, once we verify you upgraded to a year membership, we can manually add Iron Spider to your account or you can...
  17. Yes you would get to keep him if you decided to...

    Yes you would get to keep him if you decided to switch back to monthly after the 12 months.
  18. We're looking into this now.

    We're looking into this now.
  19. One year memberships must be purchased after...

    One year memberships must be purchased after August 1st, 2013, in order to have received Iron Spider. Upon re-subscription you will receive Iron Spider,
  20. Sorry guys for all the build wonkiness this week....

    Sorry guys for all the build wonkiness this week. The team was behind from all of last week's craziness. They are gonna rest this weekend and will be back well rested and hopefully thing will go more...
  21. This is a result of the server issues we've been...

    This is a result of the server issues we've been having. Just keep refreshing till you get in. Usually for maintenance, we put up a maintenance page.
  22. Just to clarify why there has been so much...

    Just to clarify why there has been so much emergency maintenance (for those who maybe don't follow our FB updates). Since we've been having so many server issues the team has been trying to track...
  23. This issue should now be resolved. Thanks!

    This issue should now be resolved.

    Thanks!
  24. Thanks for reporting this. We are working on fix...

    Thanks for reporting this. We are working on fix now.
  25. Which buttons aren't working?

    Which buttons aren't working?
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